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| Balancing Act |
| After years of struggling to improve physician relationships, progressive hospitals are taking their efforts to new heights. |
| Mercy Health System: Physicians First |
| CEO Javon Bea says putting physicians at the top of the org chart helped his organization become the first health system to win the Malcolm Baldrige award. |
| Winchester Gardens: Giving Change a Chance |
| The secrets to the success of this CCRC lie in its commitment to excellence and education. |
| SelectHealth: The Healthy Choice |
| This health plan makes investments today to produce healthier results tomorrow. |
| RWJ University Hospital: Partners Care |
| President and CEO Stephen Jones tells us how this academic medical center works with others to improve the quality of its services. |
| Saint Francis Medical Center: Fast Forward |
| A single-minded focus on listening to stakeholders helped turn this medical center into a thriving center of excellence. |
| William A. Berry & Son: Building the Best |
| Peter Campot explains that before the first brick is laid, this construction manager is already working overtime. |
| Technology: Failure to Communicate |
| Thanks to recent IT investments, health systems can establish a more constructive exchange of information with payors. |
| Management: Start At the Top |
| Whether you’re using lean or Six Sigma to initiate change, starting at the top is critical—and a near-death experience doesn’t hurt, either. |
| Finance: One Step At a Time |
| Is your revenue cycle in dire straits? The solution is simple: take a deep breath, start at the front end, and troubleshoot your way to improvement. |
| Best Practices: The Best Option |
| We take a close look at the pluses and minuses of local versus outsourced radiology services. |
| Best Practices: Lean and Green |
| Hospitals using eco-friendly practices are saving money, aiding the environment, and attracting quality employees. |
| Legal: Buyer Beware |
| Our legal experts warn purchasers of healthcare assets: not all bankruptcy sales are free and clear of liens and claims. |
| Technology: Stop, Theif! |
| Security breaches involving patient data are on the rise. Our IT experts offer six steps to improve the security of your employees’ laptops. |
| Franciscan Communities: A Matter of Respect |
| One of the nation’s fastest growing senior health and housing systems thrives by respecting the values of its residents. |
| Fremont-Rideout Health Group: Team Effort |
| This West Coast health group is achieving its goal to improve overall satisfaction and the delivery of healthcare services by working as a team. |
| Friendship Village of Tempe: Ahead of the Curve |
| This retirement community thrives by focusing on innovation to serve the needs of current and future residents. |
| Habersham County Medical Center: Big-Time Hospital, Small Community |
| This rural hospital proves no community is too small for quality healthcare services. |
| Jewish Home and Care Center: Reconstruction |
| With more than 100 years of history, these elder care specialists decided to make drastic physical and cultural changes to create a focus on person-centered care. |
| Ketchikan General Hospital: Island Life |
| Dedication to providing exceptional care no matter the cost has brought this island hospital success, despite unique constraints. |
| Kootenai Health: Uncertain Success |
| Rapid community growth and progressive planning have allowed this northern Idaho public hospital to flourish in a climate of economic uncertainty. |
| Lakewood Health System: Continued Improvement |
| This rural independent health system lives by its mission to provide the best care to its community. |
| The J.P. Farley Corporation: Staying Nimble |
| Flexibility to serve client needs and move quickly toward new opportunities has kept this insurer healthy for almost 30 years. |
| FFF Enterprises: Securing the Supply Chain |
| This biopharmaceutical distributor is helping improve the health of America by improving the security and efficiency of the supply chain. |
| Solden Development Company: Mixed Modalities |
| Innovation is the name of the game in the senior living industry, and no one does it better than this Michigan-based development company. |
| Lebow & Malecki Consulting: Who You Gonna Call? |
| Smaller hospitals looking to outsource legal, risk, and compliance services have a friend in this Chicago consulting firm. |
| Novasys Medical: Relieving Stress |
| This women’s health medical product company is starting to see its efforts to develop a stress urinary incontinence product pay off. |
| TriCore Reference Laboratories: Service Integration |
| This regional reference laboratory is pioneering new ways to make test results even more helpful to physicians and patients. |
| Alert Life Sciences Computing: Evolution of Healthcare |
| This IT solutions provider works with companies’ legacy systems to develop technology solutions. |
| Avero: Improving Workflow |
| Meet a company that is proving a single solution is the way to improve your radiology department’s workflow. |
| Contrarian Wisdom: Think Global, Act Local |
| The future arrives—as Carl Sandburg described the fog—on little cat feet. It’s pretty silent. Nobody slaps you upside the head and says, “Future’s here.” And it doesn’t happen all at once. But here and there one glimpses America’s healthcare future. |
| Dose of Reality: Playing to Strengths |
| A while ago (November 2004), I wrote a cover story on how specialization makes a great deal of sense in healthcare, just as it does in retail. At that time, and still to a great extent, hospitals were ignoring this idea. Some were even actively fighting against it. |
| Guest Column: Gaining Control |
| Massachusetts is leading the nation with mandated health insurance. Now, a coalition of Massachusetts employers, associations, and health plans is recommending ways to restrain healthcare spending. Two members share the coalition’s views on what’s needed to achieve lower costs. |
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